Focus Outlook

The role of Technology In Insurance Is Evolving

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New technologies such as Robotic Process Automation, Machine Learning or Artificial Intelligence are contributing evidently to the future of the finance sector in the U.S. The influence of these technologies will also continue in the immediate future.

AI-powered chatbots can assist in faster query resolution of consumers to drive growth.

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The year 2022 saw Insurtechs reexamine their customer acquisition strategies, operating costs, and coverage options, laying a solid foundation for their path to profitability.

Over the next two years, insurtechs will continue modernizing themselves to outperform traditional providers. As a result, customers can look forward to viable and responsible business strategies.

This year would see the beginning of core changes to the operating models. Mostly, there is a tendency to avoid conventional repair and inspection methods. 

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The recent advances in artificial intelligence, data mining, and workflow integration reliably eliminate human errors and decision flaws.

Technology will continue to be instrumental in arriving at risk selection or construction coverage and pricing.

Embedded insurance is yet another trending technology for 2023 for insurtechs and carriers. The technical approach will ensure seamless customer experiences are met. 

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