Focus Outlook

Fulfilment Policy

Comprehensive Order Fulfilment Policies and Practices

These policies will aid users determine how Focus Outlook fulfils orders and payments made via the payment processor, ACH, Wire or Check. 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and compliant to the Company’s terms and conditions, either therein or in a separate written contract. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing laws of the United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. 

Fulfilment Policy 

At Focus Outlook, we ensure that the services we provide are satisfactory. Customer satisfaction is our utmost priority as we take all complaints about the services we render very seriously. This Fulfilment Policy (the “Policy”) informs you about our delivery policy and the rules and guidelines relating to the refunds for services purchased from our Company. Please read this Policy carefully to understand your rights and also understand the requirements for the refund. Our services are billed in U.S. Dollars.

Delivery Policy 

At Focus Outlook, we offer digital advertisements, as well as digital and physical magazine subscriptions. We provide our services to clients through electronic means and physical shipment, according to their requests. Physical magazine subscriptions are shipped using priority services from our courier partners. Our current shipping partners include DHL, FedEx, and UPS.

Refunds 

The contracts we sign with clients are non-cancellable. However, if the service has not been performed as promised during the term of our contract, we offer a full refund.

Exceptions 

Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if: 

  • You received the services signed as per contract,  but simply changed your mind about the service.
  • You were aware or notified of the problems with the service before making the purchase.
  • You did not like your purchase or realized you had no use of it.

Return Policy 

At Focus Outlook, we sell digital ads and magazine subscription services. Therefore, these services cannot be returned. However, we offer a full refund according to our refund policy if the services are not fulfilled as promised.

Cancellation Policy 

Our contracts are non-cancellable and governed by individual agreements made with each client.

Project Abandonment 

If, after repeated attempts by Focus Outlook to begin, continue, or finalize the delivery of services, the client fails to participate or becomes unresponsive to Focus Outlook’s requests for a period of thirty (30) days, Focus Outlook may choose to abandon the project. In such cases, Focus Outlook reserves the right to reduce any refund for the services to zero. The client agrees to forfeit any amounts paid for the services as described in the original work order or contract, wherever applicable.

How to make a complaint 

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you must send an email to info@focusoutlook.com stating your complaints and we will immediately verify your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

Contact Us & Customer 

Service Contact Details For enquiries or comments regarding this Policy, customers may visit: www.focusoutlook.com, email info@focusoutlook.com, telephone + 1 (315) 6664984, or by regular mail at 6614 Ave U PMB #100029 Brooklyn, NY 11234.