CCS has been actively serving the European insurance market for 40 years, guided by a relentless focus on innovation and adaptability. Our journey began as pioneers in the Dutch insurance market and its ERP system. Over the years, we have evolved to address the pressing needs of the industry, especially the rising demand for efficient insurance operations,” begins Jack van der Velde, CEO of CCS.

The firm has a challenge-specific approach towards the industry. Since its inception in 1983, Netherlands-based firm has catered to prominent names in the insurance sector including Marsh, Aon, MS Amlin, Allianz, and Victor.

In the fast-paced and ever-evolving insurance landscape, the need for an efficient, streamlined insurance operation has never been more critical. The emergence of new risks, such as those associated with climate change and cybersecurity, is exerting significant pressure on existing business models. Simultaneously, the ever-evolving technology landscape is reshaping how businesses communicate with their customers and vice versa.

Most insurance companies have made substantial IT investments in the last few decades to improve efficiency. Achieving streamlined operations became the goal, with a focus on straight-through processing. Partnerships were formed with specific insurtech- or data providers to become more customer-centric or to reinforce automation. Simultaneously, the need to accelerate product launches at a higher pace was intense. Consequently, insurers integrated innovative technologies alongside their legacy systems, creating complex IT and data architectures.

This approach led to a complex web of point-to-point integrations. This tangled IT landscape poses a significant hurdle to achieving objectives like enhanced customer engagement, cost reduction, and product adjustments. Many insurers now find themselves with multiple back-office solutions.

“At CCS, we understand the urgent need to untangle this complexity. We offer something unique – an insurance-specific orchestration platform. It is capable of orchestrating data between multiple front-office, insurtech, and back-office solutions, giving full control over your entire ecosystem. It offers an unparalleled insurance-specific solution,” informs Leon Landman, Sales Director. 

Centralized Orchestration for Higher STP Ratios

When considering the daunting prospect of core system replacement in the insurance industry, the challenges extend beyond the substantial costs and inherent risks. The real dilemma lies in the intricate insurance processes, such as policy renewals or final settlement in arrears. Adopting a new system replicates existing functionalities without providing the desired flexibility.

True flexibility emerges from the art of seamless data orchestration. By strategically relocating certain aspects of the insurance process to a mid-layer while preserving the core’s robustness insurers can unlock newfound agility. This is precisely why CCS offers a centralized orchestration platform for private and commercial lines. This approach empowers insurers to achieve a heightened level of Straight-Through Processing (STP), faster Time-to-Market, and navigate the complexities of the modern insurance landscape.

Accelerating Time-to-Market 

The digitization of customer interactions across various channels and the complexity of modern IT landscapes pose challenges for insurance companies looking to implement product changes swiftly. The industry needs centralized product orchestration and precise control over digital channels to reduce time-to-market. Such an orchestration will help deal with new risks or business models while the main insurance processes remain untouched.

CCS is the sole provider of a configurable product configuration solution. This solution centralizes the automation of digital customer journeys for policy applications and claims processes. Easy product configuration and streamlined customer journey automation, all managed and controlled from a central hub, enable faster time to market.

Untangling IT Integrations in Insurance

The insurance sector has witnessed substantial IT investments over the years, all aimed at achieving streamlined operations, enhanced customer engagement, cost reduction, or accelerated product launches. Yet, these efforts often led to a tangled web of IT integrations, the dreaded “integration spaghetti,” hindering insurers from achieving their objectives.

Recognizing the urgency of untangling this complexity, CCS offers a unique solution—a specialized insurance orchestration platform. “With our platform’s capabilities to orchestrate data across multiple back-office solutions, insurers can regain control over their entire ecosystem. Our commitment to innovation doesn’t stop there. We understand that the true challenge in insurance lies in intricate processes and the preservation of old data during system transitions. Our centralized orchestration platform provides the flexibility insurers need by strategically relocating certain aspects of insurance processes while preserving the core’s robustness,” concludes Jack van der Velde.